References
Over Drecomm
Methods

References

Drecomm is proud to present her portfolio of clients! In the following overview you will see a small selection of our recent customers. If you would like to contact one of our clients, we will be happy to provide you the contact details to get in touch.

Cases

Portal Magazine "Groei&Bloei" - download
Document management integration "Cooperation NOvAA" - download
Webshop integration with Accountview "Reprint.nl"- download
Extranet portal integration with SAP "PPG" - download
Webshop integation with Exact "Van der velden waterplanten" - download
Intranet integration with IBM DB 2 "Cafetra" - download

Overview

Who is Drecomm

Drecomm actualises technical high worth (web) solutions. From corporate design to web portals inclusive of coupling with your backoffice.

Personal approach, advice and support are our strengths.

Drecomm was founded in 2000 and currently operates from three locations.

What Drecomm wants

Drecomm wants to be your partner if it comes to the fact "how do you profit from the possibilities (internet) automisation offer" and we want to help you to reach your goals.

Drecomm would like to be your partner in ... Web applications, knowledge sharing etc.

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Activities
Organogram
Drecomm's vision

Activities of Drecomm

The core activities of Drecomm and the relative size are shown in the diagram.

Advice

Drecomm advises its customers in the area of Internet / intranet / extranet : what opportunities can internet technology provide the organisation to support its activities. Drecomm advises managers, marketing departments, IT departments, communication departments.
Concrete activities: strategy workshops, concept development, audience analysis, content management consulting, information analysis, process design, etc.

Design

Drecomm designs websites, games, Web applications, print media, branding, etc. This is both a distinctive emphasis on graphic design as an optimal user experience.
Specific activities: Interaction Design, Graphic Design, (marketing), game design and corporate identity development..

Development & Administration – Typo3

Drecomm develops and administrates websites and web applications for our clients. Drecomm has a specialisation in the open source content management system TYPO3 (www.typo3.org). This CMS offers extensive possibilities for the development of dynamic websites and can compete with the best propriety CMS' such as SmartSite, Tridion and Microsoft CMS. TYPO3 has many available extensions which are, just as the CMS itself to be used without additional costs.
Concrete activities: Specification, development, testing, bugfixing, incident management etc.

Development & Administration – BasisShop

Drecomm develops and administrates webshops based on the in house software package BasisShop.
Concrete activities: Specification, development, testing, bugfixing, incident management etc..

Hosting

Drecomm hosts and administers websites for our clients. In order to do this Drecomm has access to an extensive server park. If required shared or dedicated servers capacity can be offered.
The service takes place based on a Service Level Agreement (SLA) put in place prior to the hosting taking place, which states which services are guaranteed and what activities must be completed to meet these service requirements.
Concrete Activities: Installation, backup/recovery, patching, incident management, network configuration, domain name registration etc.

What does Drecomm see

Drecomm sees technique as a tool. Your wishes should be the starting point, not the rules and laws of automisation.

Drecomm Organogram

Drecomm realises technical high worth (web) solutions with a team of 30 workers. Besides this we also have within our network several possibilities to call on teams. Because of this we are flexible and can also manage urgent projects.

Our organisation structure is flat, so that you can contact the right people quickly.

Phase 0: Supplier Selection

Thinking and Deciding

In this phase you assess the offers. In which partner do you trust? Who do you feel a connection with? Which partner has the knowledge and experience for your request?

Activities

Kick-off meeting
Assessment meeting
Set an "extimate, indicate costs"

Deliverables

Drecomms Methods
References Drecomm
Indication of costs & planning

Phase 2: Creatief concept

Based upon the persona's and your wishes, we design the website. The design normally exists out of seperate parts:

Functional Design:
We define which functional parts are desired on the site. From here we keep an eye on the described persona's and also with your priorities and the calculated costs of the implementation.
Interaction Design (IA):
In the IA the functional possibilities are shown in so called wire-frames. These are in fact screen examples without graphical form. The IA gives you an image of how the website will work and contains all possible types of screens and shows how they are connected to each other (navigation structures).
Graphical Design:
A website has to look good. We realise that by having a graphical designer create the format of the site based on your style or by developing a totally new style!
Content management system - roles, rights and workflow -
Workflows are defined for notifications and automisation of the different adminstration tasks. If for example an editor has made a page ready the workflow ensures that the main editor gets notification and can approve the page.

Activities

Kick-off meeting
Interviews
Workshops
Presentation of concept
Acceptance of concept

Deliverables

Online concept
Home page interaction design
Sub pages IA-design
Style guide/ document
Interaction design

Phase 3: Realisation - Development phase

In the realisation phase the website is created based on the design. Drecomm uses a standard development methodology with the following steps:

Technical development
The technical development is the translation of the functionality within the IA to a working website. Drecomm strive to accomplish this while conforming to the TYPO3 design standards, therefore assuring that the website can easily be taken over by another company or your in house developers if future changes are required.
Configuration and coding.
Within TYPO3 a large number of modules are available. Supposing that a standard module will meet your needs then it is a simple matter of configuring this module for your website. In the case that the functionality must be changed in order to meet the functional specifications of your site then code will also be written. Drecomm maintains our own standards for the code ensuring a consistant and quick manner of development..
Unit Testing
Drecomm sees testing as an important activity in the development process. Testing is done on two levels, per module and the entire system. In this phase of development the module level of testing is carried out..

Activities

Discuss technical issues "custom issues"
Progress conversations

Deliverables

Technical plan (when best practice)

Phase 4: Acceptance & Delivery

During this phase the website as a whole is tested on basis of the design. You will be given an opportunity to test the website. If required Drecomm can provide testing assistance and aid with preperation. Any omissions in relation to the draft are listed and Drecomm shall resolve them. After this we handle the formal acceptance of the system by you. After this phase you recieve three months guarantee for the functionality of the application.

Activities

Drecomm internal testing
Explanation at the clients location
Two week test phase for the client

Deliverables

Document: Delivery & Acceptance terms

Phase 5: Launch of application

A working website is not complete until the goals are seen to be met through satisfaction of both the organisation and visitors. In this phase:

Typo3 Training for content administrators and other involved parties.
Migration of content
Setting up of roles and responsibilities as well as the overall content management process (to be carried out by administration after training from Drecomm).

The advisors from Drecomm are more than capable of assisting in these tasks and if desired wish to support you.

Activities

1 day training "TYPO3 course - Editorial Staff"
When within scope we offer:
- Content Migration
- Interviewsto aid with setting up a content plan
- Creation of roles

Deliverables

TYPO3 general Handbook
Training - TYPO3 course"Editorial staff"
Content plan

Phase 6: Infratructure and Hosting

In consultation with the client, the method of hosting is determined (dedicated or shared) and the infrastructure is designed and put in place. The inplacement of this step is done within the clients desired service level. Drecomm follows a roadmap which leads to the completion of an SLA (Service Level Agreement). See section 7 for a fuller explanation.

Activities

Meeting "Determine hosting requirements and wishes"

Deliverables

SLA
Contract Hosting

Phase 7: Support and Administration

After acceptance of the site Drecomm continues the project on a management track with the following components:

Functional & content administration
By default this is carried out by the customer themselves (Drecomm may do this for you, if desired).
Technical Administration
Drecomm shall conduct technical management. This concerns: In addition to the management this agreement between the customer and Drecomm contains discussions over the services which Drecomm should complete and what performance indicators are to be used. The manner in which the SLA is established and an example of an SLA is incorporated in the tender for the project..
Continued Development
in agreement: "This is possible by Drecomm or by the customer."

Activities

Organizing an online support environment
Meetings on request regarding:
- support
- advice
- new requests

Deliverables

Account for online support environment with a ticket system

Phase 8: Project & SLA Management

1 point: "the Project Leader"

Major responsibilities of the project leader are:

Communication with the client
(Preferably we will work with the clients designated project leader.)
Development of plans
Chairing discussions
Confirmation of meetings and action points
Reports
Directing activities
Aiding the client

After completion of the project, the project is transferred to the responsible SLA manager. The responsibilities of the SLA manager are committed to the agreed SLA.

Activities

Introduction meeting with an SLA Manager

Deliverables

Account for online support system (ticket system)